Response targets
Typical turnaround
- New inquiries: within 2 business days
- Active project questions: same or next business day
- Production blockers on active fixed-scope projects: prioritized same day when possible
Support
We're here when something blocks the ship.
Active clients and new inquiries both reach us at the same desk — clear, human, and fast enough for startup timelines.
How to reach us
Email first
Send details to hello@xevintegra.com. For active projects, include your project name and environment (staging / production).
- What broke or what you need
- When it started
- Screenshots, logs, or pipeline run links
- Urgency: blocking release vs. can wait
Resources
Help yourself first
After handoff
Included support windows
Each fixed-scope package includes a short post-launch window (typically 2 weeks on Foundation, 30 days on Momentum) for questions about what we delivered. That is part of the project — not an open retainer.
Need more help later?
Optional follow-on scope
If you want another integration or pipeline change later, we quote a new fixed scope. No surprise monthly retainers unless you explicitly ask for a defined support package.
Ask about follow-on work